Email support
support@givego.lifeInclude your pickup number when the question relates to an existing booking. Never email passwords, full card numbers, security codes, or bank credentials.
GiveGo App Support
Help with your pickup, account, or delivery
GoGuide provides in-app AI guidance. When staff review is needed, GiveGo creates a support ticket and responds in the app and by email.
In-app support ticket
Sign in, open the floating GoGuide button, then choose Request staff response. Staff replies appear in the app and are also sent by email.
Sign in to GiveGoCommon questions
What GiveGo Support can help with
Scheduling, item details, photos, crew, and vehicle questions
Pickup addresses, donation destinations, route pricing, and arrival status
Payment status, receipts, donation acknowledgments, and closed-beta records
Account access, privacy requests, and account deletion
GiveGo Support is not an emergency service
For immediate danger, a life-threatening emergency, fire, threats, or a vehicle crash, move to a safe location and contact 911 or the appropriate local emergency service. Use GiveGo afterward to document a non-emergency follow-up.
Company contact
GiveGo LLC
Columbus, Ohio, United States
Closed-beta support is currently handled asynchronously through the app and email. GiveGo does not advertise live telephone support at this stage.