Important Draft Status
GiveGo Technologies, LLC ("GiveGo," "we," "us," or "our") is designing a technology-enabled logistics platform intended to connect donors or customers, independent transportation providers referred to as GiveGo Movers, and receiving organizations. GiveGo is beginning with controlled United States testing and intends to expand only after each market completes legal, licensing, insurance, operational, and privacy review.
1. Acceptance and Electronic Agreement
By creating an account, booking or paying for a pickup, applying to become a GiveGo Mover, accepting a job, using a partner portal, or otherwise using GiveGo, you agree to the version of these Terms and the role-specific agreements presented to you. Your electronic acceptance, typed name, checkbox, device information, booking information, and related audit records may be retained as evidence of agreement.
If you do not agree, do not use GiveGo. A person accepting for a business or organization represents that the person has authority to bind that entity.
2. GiveGo's Role and Market-Specific Classification
GiveGo may operate as a technology platform, marketplace, broker, arranger, contracting service provider, motor carrier, household-goods carrier, or another legally defined role depending on the service, market, contracting structure, and law. The role actually disclosed for the transaction and the law governing that transaction control; labels in marketing materials do not override mandatory law.
When transportation is performed by an independent GiveGo Mover or third-party carrier, that provider is responsible for operating lawfully, safely, and within the provider's licenses, registrations, permits, insurance, vehicle authority, and service limits. GiveGo does not represent that every user, provider, or receiving organization is an employee, agent, joint venturer, or legal representative of GiveGo.
3. Market Availability and Launch Controls
- GiveGo may display, test, waitlist, limit, pause, or disable services by country, state, territory, province, city, service type, item category, or payment mode.
- A sandbox or test market is not authorization for live transportation or real-money service.
- A live market must be separately enabled for customer booking, Mover onboarding, payments, and automatic receiving-partner routing.
- Interstate and international service remain disabled unless specifically approved and disclosed.
4. Eligibility, Accounts, and Security
You must be legally capable of entering a contract, provide accurate information, safeguard account credentials, and promptly report unauthorized use. GiveGo may require identity, business, ownership, driver, vehicle, insurance, background, tax, or receiving-organization verification before allowing particular activities.
GiveGo may suspend or restrict an account or transaction for safety, fraud, legal, insurance, payment, identity, documentation, or compliance concerns.
5. Ownership, Authority, and Lawful Possession
A customer or donor represents and warrants that the customer owns every item submitted, has the owner's informed authorization, or otherwise has lawful authority to donate, remove, transport, recycle, or dispose of the item. Items may not be stolen, converted, subject to an unresolved ownership dispute, restricted by a lien or court order, or removed in violation of a lease, estate, marital-property order, bailment, storage agreement, insurance claim, or third-party right.
GiveGo may refuse, pause, return, preserve, or report property when ownership, legality, safety, identity, or authorization is reasonably questioned.
6. Documented Inventory, Contents, and Valuables
- Only items and quantities specifically listed, photographed, and accepted in the booking inventory are entrusted for service.
- Before pickup, the customer must empty drawers, cabinets, pockets, bags, boxes, appliances, furniture, vehicles, and containers and remove all personal property not intentionally listed.
- Cash, jewelry, precious metals, negotiable instruments, passports, identity documents, medications, firearms, ammunition, controlled substances, confidential records, sensitive data, irreplaceable keepsakes, and other prohibited or high-value property may not be hidden inside or attached to an item.
- To the maximum extent permitted by law, GiveGo and a Mover are not responsible for undisclosed contents or property that was not inventoried, visible, photographed, and knowingly accepted into custody.
7. GiveGo Movers and Receiving Organizations
GiveGo may use independent providers and verified receiving organizations. Availability, acceptance, capacity, hours, and item rules can change. A receiving organization may inspect and refuse items. GiveGo may require a verified destination before payment or dispatch.
Background screening, document review, ratings, or verification reduce risk but do not guarantee future conduct, identity, skill, solvency, insurance coverage, acceptance, or error-free service.
8. Pricing, Payment, Tips, Adjustments, and Taxes
Quotes and cleanout planning ranges depend on the information supplied, including item count, reported volume, property or room size, intended outcomes, dimensions, weight, access, stairs, carry distance, crew, vehicle, urgency, service level, market, disposal or recycling fees, and destination assumptions. A cleanout assessment is not a paid booking or binding quote until GiveGo confirms the scope and the customer accepts the applicable transaction terms. Materially different conditions may require a revised quote that must be presented for approval before an additional charge, except for amounts or remedies permitted by law or a separate written agreement.
You authorize GiveGo and its payment processor to process approved charges, tips, refunds, credits, and legally permitted fees. Tips are voluntary and are intended for the Mover as disclosed. You are responsible for applicable taxes unless GiveGo is legally required to collect them.
9. Photos, Video, Signatures, GPS, and Chain of Custody
GiveGo may require photographs, video, geolocation, timestamps, signatures, identity records, route events, communications, and receiving confirmations to price, perform, document, secure, investigate, and support the service. Location tracking should be limited to active job functions as described in the Privacy Notice.
The chain-of-custody record may document customer confirmation, Mover arrival, item condition, loading, transport, delivery, refusal, receiving signature, and completion.
10. Missing Items, Theft, Damage, Injury, and Claims
Claims must follow the Loss, Damage, Missing Item & Theft Claims Policy and any mandatory carrier, insurance, payment-network, or jurisdictional process. GiveGo may request inventory records, photos, purchase records, serial numbers, proof of value, witness information, a sworn statement, or a police report for an alleged theft.
A recommended prompt notice period does not shorten any non-waivable statutory claim period. GiveGo may preserve evidence, suspend accounts, notify insurers, cooperate with law enforcement, and refer a claim to the responsible Mover, carrier, receiving organization, or payment provider.
11. Disclaimers
Except for obligations that cannot lawfully be disclaimed, GiveGo is provided on an "as available" basis. Estimates, arrival windows, matching, public-directory information, tax information, item acceptance, availability, impact calculations, and third-party services are not guaranteed. GiveGo does not provide tax, legal, valuation, insurance, or charitable-deduction advice.
12. Limitation of Liability
For a claim arising solely from GiveGo's platform services and not governed by mandatory carrier, bailment, insurance, consumer, personal-injury, data-protection, or other non-waivable law, GiveGo's aggregate liability will not exceed the greater of the fees paid to GiveGo for the transaction giving rise to the claim or one hundred U.S. dollars (US $100). This platform-only cap does not apply where prohibited by law or to liability that cannot be limited, including liability resulting from GiveGo's fraud, willful misconduct, or gross negligence where such exclusions are unenforceable.
To the maximum extent permitted by law, GiveGo will not be liable for indirect, incidental, special, exemplary, punitive, consequential, or speculative damages, loss of profits, loss of opportunity, loss of use, or emotional distress arising from a contract claim.
Nothing in this document waives, limits, disclaims, shortens, or transfers any right, remedy, liability, insurance obligation, valuation option, claim period, disclosure, licensing requirement, or consumer protection that cannot lawfully be waived under applicable federal, state, territorial, tribal, provincial, national, or local law. If a provision conflicts with mandatory law, the mandatory law controls and the provision will be enforced only to the maximum lawful extent.
13. User Indemnification
To the maximum extent permitted by law, a user will defend, indemnify, and hold harmless GiveGo and its affiliates, officers, directors, employees, and agents from third-party claims, losses, penalties, fines, liens, costs, and reasonable legal fees caused by the user's false ownership or authority representation; unlawful or stolen property; prohibited, hazardous, contaminated, recalled, or undisclosed materials; inaccurate booking information; violation of law or third-party rights; misuse of the platform; or breach of these Terms. This provision does not require indemnification for GiveGo's own conduct to the extent such indemnification is prohibited by law.
14. U.S. Dispute Resolution Draft
For United States users, the proposed dispute framework is individual informal resolution followed by binding individual arbitration, with a small-claims option and a thirty-day arbitration opt-out. No class, collective, consolidated, or representative proceeding would be permitted to the extent enforceable. The final arbitration provider, procedures, cost allocation, notices, governing law, venue, and state-specific exceptions must be approved by counsel before live launch.
Nothing in this document waives, limits, disclaims, shortens, or transfers any right, remedy, liability, insurance obligation, valuation option, claim period, disclosure, licensing requirement, or consumer protection that cannot lawfully be waived under applicable federal, state, territorial, tribal, provincial, national, or local law. If a provision conflicts with mandatory law, the mandatory law controls and the provision will be enforced only to the maximum lawful extent.
15. International Use
International service is not enabled merely because the application can be viewed from another country. Each country requires a country addendum and approval of transportation licensing, insurance, worker classification, taxes, currency, payments, sanctions, consumer rights, data localization, cross-border data transfers, accessibility, language, dispute resolution, and receiving-partner rules. GiveGo may block or waitlist access until those requirements are completed.
16. Changes, Notices, and Contact
GiveGo may update these Terms prospectively. Material changes may require reacceptance. The version presented and recorded for a transaction controls, subject to mandatory law. Legal notices should be sent through the official support or legal contact published by GiveGo once established.