Important Draft Status
1. Scope and Controller
This notice applies to GiveGo websites, mobile applications, portals, customer bookings, Mover applications and operations, receiving-partner interactions, support, claims, and related services. GiveGo Technologies, LLC is the U.S. entity responsible for platform data unless a future market notice identifies a different controller or processor.
2. Information We Collect
- Account and identity information, contact details, authentication data, and role or organization information.
- Booking, cleanout assessment, inventory, item condition, photos, videos, dimensions, room or property information, requested destination or disposition plans, restricted-material disclosures, legal-authority attestations, estimates, review records, value evidence, access instructions, addresses, signatures, communications, claims, and support records.
- Mover application, identity-verification, background-screening, license, vehicle, insurance, training, tax, payout, earnings, safety, and performance information.
- Receiving-organization contacts, acceptance rules, capacity, verification, signatures, acknowledgments, and delivery records.
- Payment tokens and transaction information from payment processors; GiveGo should not store full card numbers.
- Device, browser, app, IP address, security logs, approximate or precise location, route events, and diagnostic information.
3. How We Use Information
- Provide, price, match, route, pay, document, support, and improve services.
- Verify users, Movers, vehicles, insurance, organizations, item eligibility, and lawful ownership or authority.
- Create chain-of-custody records, receiving confirmations, impact records, and legally authorized donation documents.
- Prevent fraud, theft, unsafe conduct, prohibited items, abuse, payment loss, and security incidents.
- Investigate claims, respond to legal process, comply with law, enforce agreements, and establish or defend legal rights.
- Communicate operational notices and, with any required consent, marketing messages.
4. Precise Location and Background Tracking
Customer and Mover location may be used for address verification, navigation, route evidence, arrival, live tracking, fraud prevention, safety, and delivery confirmation. Background Mover location should activate only during an accepted active job and stop at the documented end of the job, subject to device and safety exceptions disclosed in the app.
6. Sale, Sharing, and Targeted Advertising
GiveGo's launch design does not depend on selling personal information. Before using cross-context behavioral advertising or data practices treated as a sale or sharing under applicable state law, GiveGo must provide required notices and opt-out controls.
7. Retention and Security
GiveGo retains information for the period reasonably necessary for service, chain of custody, claims, taxes, payments, fraud prevention, insurance, legal compliance, disputes, and recordkeeping. Retention schedules must be adjusted by market and data type. GiveGo uses administrative, technical, and physical safeguards, but no system can guarantee absolute security.
8. U.S. State Privacy Rights
Depending on residence and applicable law, a person may have rights to know, access, confirm, correct, delete, obtain a portable copy, opt out of sale, sharing, targeted advertising, or certain profiling, limit certain sensitive-information uses, appeal a decision, or receive nondiscriminatory treatment. GiveGo will provide a verified request and appeal process before live launch and will honor rights required in each enabled state.
Authorized-agent and identity-verification requirements may apply. Some records may be retained when needed for security, contracts, claims, legal obligations, or other statutory exceptions.
9. Children
GiveGo is not intended for children to contract for services. A parent, guardian, school, youth program, or organization must use appropriate authority, consent, supervision, and safeguarding processes where a service location involves minors or vulnerable persons.
10. International Data and Transfers
Before launching in another country, GiveGo must identify applicable controller/processor roles, lawful bases, localization rules, cross-border transfer mechanisms, data-subject rights, regulator contacts, retention, cookies/consent requirements, and language obligations. Data will not be transferred internationally merely because a future market is listed as planned.
11. Privacy Requests and Contact
GiveGo will publish a privacy-request form, verifiable request process, appeal method, and legal/privacy contact before live launch. Emergency or law-enforcement requests should use the dedicated process once published.