Important Draft Status
1. Verification and Authority
The organization represents that its legal identity, location, contacts, tax or government classification, authority to receive property, accepted categories, restrictions, hours, capacity, and authorized signers are accurate. GiveGo operational verification is separate from tax-exempt verification and may be suspended when information becomes stale or inaccurate.
2. Acceptance Rules and Capacity
The organization must maintain current acceptance rules, prohibited items, size limits, condition standards, appointment requirements, unloading requirements, and daily capacity. It must promptly pause categories or all receiving when it cannot safely accept deliveries. Auto-routing is not allowed until GiveGo records the required verification and agreement steps.
3. Receiving, Inspection, and Signature
- Only an authorized representative may accept or refuse a delivery and sign a receiving confirmation.
- The organization must record item-level received, partial, or refused outcomes and any material condition discrepancy.
- Custody transfers according to applicable law and the documented handoff; a signature may be evidence but does not override mandatory law.
- The organization must not sign for property it did not receive or direct a Mover to falsify an item result.
4. Refused or Misdelivered Items
A refused item remains subject to GiveGo's documented return, alternate destination, recycling, disposal, or customer-instruction workflow. The organization must not abandon, sell, dispose of, or retain a refused or misdelivered item without lawful authority and documentation.
5. Acknowledgments, Receipts, and Tax Documents
The organization alone determines whether it is legally eligible and authorized to issue a charitable acknowledgment or sign a tax form. GiveGo delivery records are not automatically tax receipts. The organization must use authorized signers, accurate legal information, required no-goods-or-services language, and applicable tax rules and must not assign donor value unless law permits and the organization chooses to do so.
6. Data, Confidentiality, and Security
Customer, Mover, inventory, route, claim, and document information may be used only for receiving, safety, support, legal compliance, and authorized donation records. The organization must protect portal access, limit authorized users, notify GiveGo of a security incident, and comply with applicable privacy law.
7. Claims and Insurance
The organization must promptly report theft, missing items, damage, injury, refusal, unauthorized access, or a disputed handoff and preserve evidence. It must maintain insurance and organizational authority appropriate to its activities and provide evidence when required.
8. Partner Indemnification
To the maximum extent permitted by law, the organization will defend, indemnify, and hold harmless GiveGo from third-party claims caused by the organization's false verification information, unauthorized signer, unlawful receipt or disposition, negligent premises, data misuse, tax-document error, violation of law, or breach of this agreement. This does not require indemnification for GiveGo's conduct to the extent prohibited by law.
9. Mandatory Law
Nothing in this document waives, limits, disclaims, shortens, or transfers any right, remedy, liability, insurance obligation, valuation option, claim period, disclosure, licensing requirement, or consumer protection that cannot lawfully be waived under applicable federal, state, territorial, tribal, provincial, national, or local law. If a provision conflicts with mandatory law, the mandatory law controls and the provision will be enforced only to the maximum lawful extent.