Important Draft Status
1. Agreement for Each Booking
This agreement supplements the GiveGo Terms of Use and applies each time a customer requests pickup, transportation, donation delivery, recycling, disposal, or another service. The booking inventory, quote, service level, access details, receiving destination, photos, customer attestations, and recorded legal version are part of this agreement.
3. Inventory Is the Custody Boundary
- The accepted inventory is limited to the listed item type, quantity, condition, identifying details, and photographs.
- A Mover may refuse an unlisted item or require a documented and customer-approved change.
- Customer and Mover confirmations create an evidentiary record; they do not eliminate rights or duties imposed by law.
- Property not listed and not knowingly accepted is outside the agreed service and, to the maximum lawful extent, outside GiveGo's assumed custody.
3A. Cleanout Assessments, Scope, and Disposition Plan
A cleanout assessment records the space, areas, access conditions, photos, approximate volume, reported oversized items, restricted-material disclosures, and the customer's requested allocation among keep-and-move, donation, delivery, recycling, and removal outcomes. The assessment and automated planning range are informational until GiveGo reviews the scope and presents a staff-confirmed estimate or booking.
Only property the customer has authority to remove and that GiveGo knowingly accepts into the final scope may be handled. Firearms, ammunition, explosives, medical sharps, asbestos, sewage, bodily-fluid contamination, active infestations, hazardous or regulated materials, and other excluded items require a documented exclusion, specialist referral, or separately approved process. A Mover may stop work when actual conditions, volume, access, ownership, safety, or destination requirements differ materially from the approved scope. Any added work or charge must follow the applicable change-order and customer-approval process.
4. Empty Items and Remove Valuables
Before arrival, the customer must inspect and empty all compartments and remove cash, jewelry, securities, keys, identification, medications, weapons, ammunition, controlled substances, confidential documents, digital storage devices, personal data, sentimental items, and any property not intentionally donated. The customer must factory-reset electronics and remove accounts or sensitive data where applicable.
5. Condition, Access, and Safe Work Area
The customer must accurately disclose damage, infestation, mold, contamination, weight, dimensions, disassembly needs, stairs, elevators, carry distance, parking, entry restrictions, pets, hazards, and building requirements. The customer must provide lawful access and a reasonably safe work area and must not direct unsafe conduct.
GiveGo or a Mover may stop work for unsafe conditions, inaccurate information, unlawful property, inadequate crew or equipment, prohibited items, threats, harassment, or a material condition not included in the quote.
6. Pre-Existing and Inherent Conditions
Condition photos may document pre-existing scratches, stains, looseness, structural weakness, particleboard deterioration, prior repairs, age, rust, or other conditions. To the maximum extent permitted by law, GiveGo and the Mover are not liable for pre-existing damage, ordinary wear, latent defects, deterioration, failure caused by age or prior assembly, or contents packed by the customer, except where mandatory law provides otherwise.
7. Receiving Organization and Refusal
A verified receiving organization may inspect, partially accept, or refuse items under its own rules. Unless otherwise agreed, the customer authorizes GiveGo to route accepted inventory to the selected verified destination and, when that destination refuses an item, to contact the customer or use a documented, authorized backup disposition. No disposal, recycling, return, or alternate donation should occur without the authority required by law and the booking terms.
8. Custody and Delivery Evidence
Custody begins and ends according to the actual legal relationship and evidence, which may include customer handoff confirmation, loaded photographs, route tracking, receiving photographs, item-by-item results, and an authorized receiving signature. A receiving confirmation documents delivery but does not automatically determine tax deductibility, value, liability, or legal title.
9. Claims, Valuation, and Mandatory Transportation Rules
The customer must use the Claims Policy. If a transaction is legally governed by household-goods carrier, motor-carrier, bailment, cargo, insurance, or other mandatory liability rules, the required valuation options, documents, liability standards, claim periods, and remedies control. GiveGo will not use this agreement to evade a non-waivable carrier obligation.
Nothing in this document waives, limits, disclaims, shortens, or transfers any right, remedy, liability, insurance obligation, valuation option, claim period, disclosure, licensing requirement, or consumer protection that cannot lawfully be waived under applicable federal, state, territorial, tribal, provincial, national, or local law. If a provision conflicts with mandatory law, the mandatory law controls and the provision will be enforced only to the maximum lawful extent.
10. Customer Responsibility for False or Dangerous Information
To the maximum extent permitted by law, the customer is responsible for losses and third-party claims caused by false ownership, unlawful removal, hidden contents, prohibited or hazardous materials, undisclosed infestation or contamination, unsafe access conditions, inaccurate item/access information, or violation of a building, property, or third-party rule. The customer indemnity in the Terms applies.